Refund Policy

Last updated: 2026-07-02 · Applies to gambitcoach.com

This page explains how refunds work for paid GambitCoach subscriptions (Gold and Premium). It complements the Terms of Service and does not limit your statutory rights as a consumer under EU and German law.

1. Merchant of Record (Paddle)

All paid GambitCoach subscriptions are sold, billed, and refunded by Paddle.com Market Limited acting as the Merchant of Record (MoR). Paddle is the seller on your invoice, collects applicable VAT/sales taxes, and processes refunds on our behalf. GambitCoach does not charge your card directly and cannot issue refunds outside Paddle's payment platform. For Paddle's own buyer terms, see paddle.com/legal/checkout-buyer-terms and their refund handling at paddle.com/legal/refund-policy.

2. 14-day EU right of withdrawal (Widerrufsrecht)

If you are a consumer within the meaning of § 13 BGB resident in the European Union, you have the right to withdraw from a paid subscription contract within 14 days of concluding the contract, without giving any reason (§ 355 BGB; EU Directive 2011/83/EU on consumer rights).

Within this 14-day window you may cancel your subscription and request a full or pro-rata refund as described below. The withdrawal period begins on the day the subscription contract is concluded (typically the day of your first successful payment).

3. Pro-rata refunds within the 14-day window

When you subscribe you may explicitly request that the paid features start immediately. If you then withdraw within the 14-day period:

If you have not used the paid features during the withdrawal window, you receive a full refund of the amount paid.
If you have used the paid features, you may be charged a pro-rata amount corresponding to the days the Service was available to you before withdrawal, and the remainder is refunded. This applies to monthly and annual plans alike.
The refund is issued to the original payment method within 14 days of Paddle receiving the withdrawal request; you are not charged any fee for the refund itself.

4. Cancellations after the 14-day window

After the 14-day withdrawal period has expired, you can still cancel your subscription at any time from your account page. Cancellation stops future renewals; the current billing period remains active until its end, and no partial refund is issued for the unused portion of that period. This is the standard rule for continuously-delivered digital services under § 356 Abs. 5 BGB.

Outside the 14-day window we may still grant a discretionary refund in cases such as double charges, provable technical failure that made the Service unusable for an extended period, or accidental renewal within a short window. These are handled case by case.

5. How to request a refund

Email support@gambitcoach.com from the address linked to your account. Include: the Paddle order or receipt number (from your Paddle invoice email), the email on your GambitCoach account, and a short note about why you want to withdraw (a reason is not required within the 14-day window, but helps us improve the product).
We forward valid requests to Paddle, who processes the refund to your original payment method. You will receive a confirmation email from Paddle when the refund is issued.
Refunds typically appear on your statement within 5 to 10 business days, depending on your bank or card provider.

You may also use the model withdrawal form in Annex I of the EU Consumer Rights Directive; it is not obligatory. A plain email stating that you wish to withdraw is sufficient.

6. What is not refundable

Amounts corresponding to days on which paid features were actively used, after the 14-day withdrawal window has expired.
Chargebacks initiated with your bank without first contacting us: if you dispute a legitimate charge via chargeback, Paddle may suspend your account pending resolution.
Fees charged by third parties (currency conversion, bank charges) that are outside Paddle's control.

7. Contact and dispute resolution

For refund questions, contact support@gambitcoach.com. For general dispute-resolution information (including the EU ODR platform), see section 11 of the Terms of Service. Statutory consumer-protection rights under the law of your EU country of residence remain unaffected by this policy.

GambitCoach is an independent project, not affiliated with Chess.com, Inc. or the Lichess organisation. Paddle is a registered trademark of Paddle.com Market Limited.